In this article:
1. How to fill out a guide profile
4. Setting up Telegram notifications
5. How to close days in the calendar
How to complete a guide profile and add an excursion
1. How to fill out a guide profile
A profile is what makes you stand out from other guides on the site. So an original description about yourself and a quality photo is what you need to attract tourists.
To fill out your profile go to ‘Account’ - ‘Profile’.
It is necessary to fill in:
- Profile Photo. A high quality photo that shows your face is best. Tourists want to see their guide in advance.
- Username. Include your first and last name. Tourists will only see your first name.
- Your gender and Birthday. Optional fields.
- Country. City you live in. Indicate where you are from (where you do tours).
- Spoken languages. If you are ready to conduct tours in other languages, be sure to select all languages you speak. We in turn can upload a translation of your tour into another language at your request.
- About Me. You can add a couple of interesting facts about yourself. It is better to fill in in an informal style, so that it would be easier for tourists to recognise you not only as a guide, but also as a person. The optimal volume is about 300-400 characters.
Save your changes.
2. How to add an excursion
To add your first excursion, click ‘Add Experience’.
To add a new excursion (if you have previously added excursions), click ‘Add Experience’ in the ‘Experience Host’ section.
2.1 Cover
Experience title
- If possible, the title should be different from the titles of your excursion on other resources.
- The title should be short and clear. Try to put in it the meaning of the excursion, so that tourists understand what it is about immediately, even without going to the page of the excursion.
- In the title should not put a full stop at the end. Also use inverted commas like ‘herringbone’ and try to avoid grammatical errors and typos.
Write a tagline
- In the topic of excursion it is better to specify the type of excursion: walking, car, combined and so on. It is also important to indicate in what city this excursion is held, and if it is out - from what city departure. So tourists will understand the theme of the excursion at once. Example: ‘Auto-walking excursion from Minsk’.
Country and City
- Specify the country and city where the excursion is held.
Currency
- Select the currency from the offered ones. Then you will set the price of the excursion in this currency.
Languages
- Select the languages in which the tour is organised.
2.2 Gallery
- In the gallery you need to add photos (photos should be of high quality and taken by you, do not take photos from open internet sources to avoid copyright infringement).
- To upload a photo click ‘Upload Photos’.
2.3 About the experience
Teser
- Announcement is a brief description of the excursion programme. Briefly and clearly state the whole essence of the excursion. It is after reading the announcement the tourist should want to read the description of the excursion further.
Description (Describe what you’ll do)
- Here you need to describe in detail how the excursion will take place (what tourists will see, the features of these locations, how tourists will move around, what tourists will eat and so on). The text of the excursion must be original (not published on another site, the originality of which is higher than 80%).
Program (optional)
- Here you need to indicate the waypoints and briefly describe them. (Describe the waypoints in the order you visit them during the tour).
What is included in the price?
- Specify what is included in the price of the tour (For example: transfer, guide services).
What is not included in the price?
- Specify what is not included in the price of the excursion. (For example: museum tickets, meals).
Additional information (What else do guests need to know?)
- In this section it is also necessary to specify additional information (what tourists need to take with them; what additional expenses are provided during the excursion; where it will be possible to have a snack; what is better to wear and so on).
2.4 Meeting Point
- Approximate meeting place and Exact meeting place. Write the meeting place for the campers.
- Indicate the meeting place on the map and write brief directions to it to make it easier for the campers to get there.
- End point – indicate where the tour will end.
2.5 Pricing
Experience type
Select the type of Experience.
- Group Tour. Please select group tour only if you have guaranteed departureat certain times with open groups that anyone can join. In all other cases, choose private tour.
- Private Tour. Private tours are run only for the customer/customer's group. In most case the customer should be able to choose the starting time.
Number of people and price
- When you select Group Experience, you specify the price per person (not per group). You can specify a price per person depending on the number of people. For example, the price per person may be lower if you book more people at one time.
- If you select Individual Tour, you can specify a price per group or per person (you can choose).
- Please note that you must enter the number of people in the boxes correctly. For example: 1-3 - price from 1 to 3 people. Then 4-6 - price from 4 to 6 people. 1-1 Price per person.
- You can also set a discount for your tour in this section.
2.6 Calendar
Fill in the duration of the tour.
Schedule types
There are different options for schedule types.
If you have chosen a group tour experience type (in Pricing):
- Scheduled on a weekly basis. Here you need to specify the start time of the excursion on each day of the week. You can specify multiple start time options.
- Scheduled on fixed dates. Here you need to enter specific dates and start times for the excursion.
If you have chosen an private tour experience type (in Pricing):
- Individual by request. (If this schedule type does not appear in the tab after you have selected "Custom Excursion" in Price, save the information "Save" and refresh the page in your browser). Here you can specify the time at which the excursion can take place, for example from 9 to 18, then the tourist will be able to book the excursion at any time in this interval.
- Scheduled on a weekly basis. Here you need to specify the start time of the excursion on each day of the week. You can specify more than one start time.
- Scheduled on fixed dates. Here you need to put specific dates and start times for the excursion.
Publish the excursion for several months.
Specify the minimum time before the start time that guests can book the excursion.
2.7 Guests Requirements
Minimum age
- Indicate the minimum age of the tourist who can go on this excursion.
- If there is no age restriction, please put 2 and tick the box below ‘Parents can bring children under 2 years old’.
Don't forget to click ‘Save’ after adding your information!’ after adding your information!
3. Moderation of an excursion
- After adding information the tour is sent for moderation. A moderation specialist will contact you and clarify the details of the programme. After moderation the excursion will be agreed with you and published.
- The specialist checks: correctness of filling in all information, uniqueness of the text, quality of uploaded photos. And also completeness of your profile.
It is important to fill in all information on excursions at the moderation stage for the following reasons:
- Your tour will be published faster if you fill in all the information at once.
- The more detailed your information is (meeting place, what is included, what is not included and so on), the more likely tourists will book your tour, as they will have fewer questions at the booking stage.
4. Setting up Telegram notifications
Our marketplace provides an opportunity to receive notifications via Telegram about some important events related to your account.
To do this, you need to subscribe to a special bot by following the instructions.
Connecting Telegram notifications
- Go to the Settings page in your profile;
- Follow the link in the TELEGRAM NOTIFICATIONS block;
- Start a dialogue with the Telegram bot.
- In the appeared Telegram messenger window you should press the START button.
After that you will start receiving notifications from the marketplace.
To stop receiving notifications, just exit the chat with the bot.
Attention. The link in your profile is unique for your account. Anyone to whom you give this link will be able to connect to your account's notifications.
5. How to close days in the calendar
You can manage the availability of free dates and times for all excursions at once with the help of the occupancy calendar in your profile.
- Go to ‘Experience Host’ - ‘Calendar’.
- There are Close day and Close day range you can click on.
- For example, you can use the calendar to close certain days and even hours for booking.
- To close a day partially, you need to click twice on the daily calendar, having previously selected the desired day in the monthly calendar.
- This will close one hour in the place where you clicked. The slot will be red in colour and will say ‘Not Available’.
- Next, you are left to stretch this slot to the desired size by pulling it by the top or bottom edge.
6. What excursions cannot be placed on the platform
Excursions that: endanger the lives of tourists (extreme routes); promote illegal substances cannot be placed on the Marketplace.
If the excursion programme includes alcohol, it is necessary to specify in the additional information that the excursion is strictly for tourists from 18 years old. And also choose the minimum age of 18 years.
If the tourist needs insurance to pass the route, this should also be indicated in the additional information. Indicate whether you provide insurance or the tourist needs to arrange it himself.
Also, the marketplace does not offer transfer services, such as airport transfers. Excursions and tours are posted on the Marketplace.
7. Setting up the working hours of a guide
- By filling in your opening hours, you can tell your tourists what time to expect a response from you, thus increasing your conversion rate (percentage of successful orders).
- Unprocessed orders will not be cancelled outside of your opening hours, but they must be processed within the specified time frame.
- If the field is not filled in, the time between 8am and 8pm according to the guide's time zone will be used (the time zone can be changed in the settings of the main user profile).
How do I set up the opening hours?
- Profile - Experience Host - Settings - Your order processing schedule (from - to).
- Here, in the settings, is a block to fill in Your order processing schedule.