Cancellation policy for Experiences
If you decide to cancel your Experience booking:
- in case you cancel within more than 48 hours from the starting time of the tour, the guest will receive 100% refund
- in case you cancel within 48 hours - the prepayment is not refundable
- if the Experience is cancelled by the host - the guest will receive 100% refund
If you agreed with the guide that he buys museum tickets for you for his own money or incurs other expenses that cannot be refunded when the tour is canceled, then we will refund your money minus these costs.
Cancelling an unconfirmed booking
All bookings on request need to be confirmed by the host within 48 hours. If you cancel an unconfirmed booking within 48 hours, you will receive 100% refund.